An active customer is any end user with a live account on BrandForge during that billing month. If a customer signs up on the 15th, you're billed for the full month. If they cancel on the 20th, they remain active until the end of that billing cycle. Customers who never activate their accounts or who are in a trial period (if you offer one) are not counted as active.

Yes, absolutely. You can create different pricing tiers for different customer segments. For example, offer just base platform + brand intelligence to startups at €20/month retail, while offering the full suite to established businesses at €250/month. Each customer's module selection is tracked individually, and you're only billed for the modules that customer has activated.

The base fee covers the foundational platform infrastructure: complete white-label branding (your logo, domain, colors), full REST API access, user authentication via SSO, your dedicated partner success manager, ongoing technical support, co-marketing resources, and quarterly roadmap input. Think of it as the platform "chassis" — everything else is modular features you bolt on.

Zero setup fees. No onboarding charges. No annual contract. You pay only for active customers each month with no minimum commitment. If you launch with 5 customers in month one and scale to 500 by month six, that's fine. If you need to pause or end the partnership, there's just a 30-day notice period — no cancellation penalties or clawbacks.

You bill your customers directly using your existing billing system. You set the retail price, collect payment, and keep the full amount. At the end of the month, we invoice you for the wholesale platform costs. This means you control cash flow, customer payment terms, and the entire financial relationship. Your customers never see a BrandForge invoice or payment request.

We accept SEPA bank transfers (for EU partners), international wire transfers, and credit cards (Visa, Mastercard, Amex). You can set up automatic monthly card charges or pay invoices manually each month. For enterprise partners (2,000+ customers), we also offer NET-30 payment terms after three months of on-time payments to help with cash flow management.

Yes. Your partner portal shows a live dashboard of current active customers, module usage per customer, and a month-to-date cost projection. You'll always know approximately what your invoice will be before it arrives. The portal also archives all past invoices, usage reports, and payment history for your accounting team.

Contact your partner success manager immediately via email or the partner portal. We'll investigate within 24 hours and provide a detailed usage report showing exactly which customers were active and which modules they used. If there's a genuine error on our side, we'll issue a credit on your next invoice plus a 10% goodwill adjustment. Payment deadlines are extended during active disputes.

It depends on your retail pricing and volume tier. Example at standard pricing (1–100 customers): You charge €199/month retail, pay us €50/month platform cost, your gross profit is €149/month (75% margin). At 500 customers with 30% volume discount, you pay €35/month, keeping €164/month per customer (82% margin). At enterprise tier (2,000+ customers, up to 85% revenue share), you might keep €170+ per customer.

Yes. You can offer trials up to 30 days at no cost from BrandForge. Mark accounts as "trial" in the API when provisioning them, and they won't be counted in your active customer billing. Once the trial converts to paid (or expires), the customer becomes active and billing starts. This lets you run aggressive trial campaigns without upfront cost risk. Most partners offer 7–14 day trials.

No, all modules have the same revenue share structure. Whether your customer uses just brand intelligence or the full suite, your percentage margin stays consistent. The volume discount applies uniformly across all modules. This keeps accounting simple and lets you focus on selling the solutions customers actually need without worrying about per-module margin optimization.

You're still billed for the full month — there's no daily proration on our end. However, this works in your favor too: if a customer signs up on the 25th, you pay for the full month but can charge them for the full month as well. We recommend aligning your customer billing cycles with calendar months to keep cash flow predictable and avoid partial-month accounting complexity.

Pricing is based on your customer count that specific month. If you have 520 customers in June (30% discount), then drop to 480 in July, you'd return to the 15% discount tier for July. However, once you reach a higher tier, we "lock in" that discount for 90 days even if you dip slightly below the threshold. This prevents pricing volatility from seasonal fluctuations and gives you predictable costs.

No hard limit. Our infrastructure scales to support partners with 10,000+ customers without any performance degradation. Once you cross 5,000 customers, we do ask that you give us a heads-up on your growth trajectory so we can ensure we've allocated sufficient infrastructure capacity. But there's no contractual or technical cap — we want you to grow as large as possible.

Yes, once you cross 2,000 active customers, we move to custom enterprise pricing with your revenue share potentially reaching 85% or higher. Factors include total volume, module mix, commitment length, and strategic value (e.g., if you're opening a new geographic market for us). We've structured deals as high as 90% partner revenue share for mega-partners bringing 10,000+ customers. Let's talk when you're approaching that scale.

Based on our pilot partners, we're seeing 15–30% month-over-month growth in the first 6 months after launch. Most partners start with 20–50 customers in month one, hit 100+ by month three, and cross 200–300 by month six. Agencies tend to grow slower but at higher retail prices. Mass-market hosting providers can scale much faster if they integrate BrandForge into their signup flow, sometimes adding hundreds of customers per month once momentum builds.